Before and between appointments.
Booking and cancelling, what to bring, paying, getting your records, and looking after your teeth between visits.
01Booking, changing and cancelling
- Booking
- Phone the office, or ask for a time online. New patients do not need a referral.
- Changing or cancelling
- Phone at least 24 hours ahead, so the time can go to another patient.
- Something hurts
- Phone as early in the day as you can. What to do until you are seen.
- Getting here
- Unit 6 is on the ground floor of 5105 Hurontario Street. Parking and walking directions.
02Your first visit
- The appointment
- What happens, in order, and the short list of what to bring: new patients.
- Insurance details
- The insurer's name, the policy or group number, and your ID or certificate number. If the plan is a spouse's or a parent's, their name and date of birth too.
- Earlier dental work
- Crowns, root canals, implants, braces or surgery you have had, and roughly when.
- X-rays taken elsewhere
- Recent X-rays from another office can save taking new ones. Ask that office to send them, or sign a release here and we will ask for you.
- Equipment
- What each machine in the room is for: technology.
- Medicines
- All of them, including supplements and anything bought over the counter. Tell us when they change: blood thinners and some bone medicines affect bleeding and healing.
- Under 18
- A parent or legal guardian comes to the first appointment.
- Forms
- Fill in the new-patient form at home and bring it with you: patient forms.
03Paying and insurance
- Direct billing
- Claims go from the office to most plans. Insurance and financing.
- Larger treatment
- Ask us to send your plan a predetermination first. The plan replies with what it will pay before any work begins.
- On the day
- The part your plan does not cover is paid at the end of each visit.
- Canadian Dental Care Plan
- Who qualifies, what it pays and what to bring: the CDCP page.
04Your dental records
- A copy for yourself
- You are entitled to a copy of your chart and X-rays. Ask at the desk or write to info@allcaredental.ca.
- Moving to another dentist
- Sign a release and we send your records to the new office. A copying fee may apply.
- Privacy
- How your information is collected, used and kept: privacy policy.
05Between visits
- Flossing
- Once a day. A brush cannot reach where teeth touch, and plaque left there hardens into tartar that only a cleaning removes.
- Check-ups
- Every six months suits most people. The dentist may suggest more often if your gums need watching, or less if things stay stable. Exams and cleanings.
- X-rays
- Not at every visit. How often depends on your history and your risk of decay, and digital X-rays use a very low dose.
- Gum disease
- The early signs are gums that bleed when you brush, gums that look red or feel tender, and bad breath that will not go away. Gum care.
- Stains
- Coffee, tea, red wine and tobacco cause most of them. Rinsing with water afterwards helps, and whitening lifts what is already there.
Infection control
A room kept for sterilising.
- A sterilisation area of its own, with sinks and storage, separate from the treatment rooms
- A W&H Lexa steam steriliser (autoclave) for reusable instruments
- A Sterilog tracking system beside it: a tablet and label printer that keep a record of each sterilising cycle
- The Royal College of Dental Surgeons of Ontario sets the infection-control standard every Ontario dental office must meet
